WILD HEART OF ITALY BOOKINGS PROCEDURE
Following your initial enquiry, you will receive an online Reservation Form relevant to the tour package and travel dates you are interested in. This form requires you to fill in the full contact details for the nominated contact person for your group, the dates you wish to travel and the number of guests in your group, contact details for all members of your group, any dietary requirements or existing medical condition details of all guests, as well as an outline of what is included (and not included) in your package and optional add-on packages to choose from.
PAYMENT, DEPOSIT, FEES AND CHARGES
We require an upfront and non-refundable AUD$500 reservation fee per person to secure your place on our Wild Heart of Italy Hosted Travel Experiences. This is followed by a non-refundable deposit of 25% (minus reservation fees) due and payable six (6) months prior to your tour. The remainder and final payment is due and payable two (2) months prior to any Hosted Travel Experience unless otherwise stated, and is payable on receipt of final invoice.
01. RESERVATION FEE
To reserve your place on one of our Wild Heart of Italy Hosted Travel Experiences, there is an AUD$500 reservation fee. Please note this reservation fee is non-refundable, however it is completely transferable to an alternative tour date in future. Spaces on our Hosted Travel Experiences are limited and subject to availability, and while we endeavour to accommodate all requests to participate in our individual tours, places are reserved on a first-come first-served basis and are secured with payment of the reservation fee.
02. INITIAL 25% NON-REFUNDABLE DEPOSIT
Once you have completed and returned the online Reservation Form, you will be issued with an invoice for a 25% non-refundable deposit (minus reservation fees) to confirm your booking. This deposit payment is due six (6) months prior to your selected tour – or due within 21 days of reserving your place if your booking is less than six (6) months prior to travel. As we are subject to third-party supplier terms for all booking arrangements, the 25% booking deposit (minus reservation fees) is non-refundable. The AUD$500 per person reservation fee however can be transferred to an alternative tour date.
03. PACKAGE ADD-ONS
There is a 25% non-refundable deposit to secure any of our package add-on options. As we are subject to third-party supplier terms for all booking arrangements, the 25% booking deposit is non-refundable. The remaining balance will be added to your total package payable and invoiced accordingly.
03. FINAL BALANCE PAYMENT
At least two (2) months prior to your Hosted Travel Experience, you will be issued with an invoice for the remaining balance payment which will be payable on receipt. If this payment is not received at least six (6) weeks prior to the Experience or otherwise stated, you may be subject to cancellation and forfeit the deposit.
The full payment amount will be due and immediately payable for any bookings that are made with less than eight (8) weeks prior to any Hosted Travel Experience.
No booking or reservation for any Hosted Travel Experience is finalised until full balance payment is received and confirmed. If a payment has not been made by the date advised by us, your booking may be cancelled and your deposit forfeited.
If you have paid for the Hosted Travel Experience in full and need to cancel your participation due to circumstances beyond your control, we require at least six (6) weeks written notice to be able to refund your balance payment. Please see our Cancellations & Refunds policy for more details.
04. UPFRONT PAYMENT OPTION
If you would like to pay in full upfront, we are happy to offer you a 5% discount on the total package cost. Please note that the reservation fee and remaining 25% balance are non-refundable.
05. PAYMENT PLANS
We have payment plan options available on request, which incur an additional 5% charge on total package cost. Again, the reservation fee and remaining 25% balance are non-refundable.
WHAT’S INCLUDED IN YOUR PACKAGE?
Our inclusive 8 day / 7 night Wild Heart of Italy hosted experience packages include 7 nights’ 5-star accommodation (breakfast inclusive and free wifi) with private double bedroom apartment; an 8-day hosted and carefully curated itinerary; most meals including 7 set menu lunches and 6 set menu dinners with table wine inclusive at each setting (there are additionally two fine-dining options for 1x lunch and 1x dinner); Australian Tour Manager and Ciociarian Tour Host; all day-trips and guided sightseeing; local guides, historic site and museum entry fees; driver and transport; local guides; and transfers to and from Rome.
WHAT’S NOT INCLUDED?
Your Wild Heart of Italy package cost does not include flights, travel insurance, medical insurance, relevant visas, or any additional personal expenses.
We keep a waitlist for interested guests to join a tour that has been oversubscribed. In the event of any cancellations, guests on the waitlist (in order of the request being received) will be notified of the opportunity to join the tour.
It is important to also note that there may be changes or alterations from time to time to tours or bookings that are out of our control due to third party supplier issues, or due to events beyond our control. However we will at all times endeavour to inform you in advance, as soon as we are made aware of any issues. If it is a material change, we will at all times try to ensure you have a suitable alternative available.
Special Requests: While we do our best to try to meet all special and additional requests, we cannot guarantee nor do we warrant that any special requests relating to food, bookings, seating and any other requests you may make will be available. Please let us know in advance and we will try to accommodate you.
HEALTH AND MEDICAL ISSUES
You are fully responsible for ensuring you have made all enquiries for all Hosted Travel Experiences to ensure you are not at risk for any medical or health related issues. This includes but is not limited all food risks, fitness requirements and travel issues you may have or which may pose potential risk. You need to make your own enquiries and consult your medical professional prior to any travel or Experience.
VISAS AND TRAVEL DOCUMENTS
In some instances, visas may be required for travel. Please check to ensure you have the requisite visa, valid passport and entry requirements at the time of booking as we cannot be responsible for any issues related to your inability to travel or enter any country or zone as a result of your citizenship or other status.
We have a third-party travel supplier who is happy to assist and advise you with your travel and visa requirements, but you are ultimately responsible for ensuring you obtain all necessary entry requirements and have a valid passport prior to travel.
We recommend that you have appropriate travel, including medical insurance, to cover the risks associated with any travel, cancellation, medical or health issues. Our third-party travel supplier is more than happy to help you arrange appropriate travel insurance at your request.
Updated January 2018