WILD HEART OF ITALY BOOKINGS PROCEDURE
Following your initial inquiry, you will receive an online Reservation Form relevant to the tour package and travel dates you are interested in. This form requires you to fill in the full contact details for the nominated contact person for your group, the dates you wish to travel and the number of guests in your group, contact details for all members of your group, any dietary requirements or existing medical condition details of all guests, as well as an outline of what is included (and not included) in your package and optional add-on tour packages to choose from.
PAYMENT, DEPOSIT, FEES AND CHARGES
We require an upfront and non-refundable AUD$500 reservation fee per person to secure your place on our Wild Heart of Italy Hosted Travel Experiences. This will be followed by an invoice for full balance payment (minus reservation fee) including any add-on packages, which will be issued and payable six (6) months prior to your Hosted Travel Experience unless otherwise stated. There is a 25% non-refundable deposit on the total cost of your tour package (including add-ons), as we are subject to third-party supplier terms for all booking arrangements.
01. RESERVATION FEE
To reserve your place on one of our Wild Heart of Italy Hosted Travel Experiences, there is an AUD$500 reservation fee. Please note this reservation fee is non-refundable, however it is completely transferable to an alternative tour date in future. Spaces on our Hosted Travel Experiences are limited and subject to availability, and while we endeavour to accommodate all requests to participate in our individual tours, places are reserved on a first-come first-served basis and are secured with payment of the reservation fee.
02. FINAL BALANCE PAYMENT FOR TOUR PACKAGE AND PACKAGE ADD-ONS
You will be issued with an invoice for the remaining balance payment (minus reservation fee) for your total tour package and any package add-ons at least six (6) months prior to your Hosted Travel Experience. If this payment is not received within 30 days of dated invoice receipt, your reservation may be subject to cancellation.
Please note once you have paid in full, that 25% of the full balance payment (including reservation fee) will be considered as a non-refundable deposit due to third-party supplier booking arrangements. Your AUD$500 per person reservation fee however is able to be transferred to an alternative future tour date.
No booking or reservation for any Hosted Travel Experience is finalised until full balance payment is received and confirmed. If a payment has not been made by the date advised by us, your reservation may be cancelled.
03. PAYMENT PLANS
Payment plans are available in three (3) equal installments on request and incur a 15% management fee on total balance, including any add-on options.
04. PACKAGE COST
The final package cost indicated on our website may change when bookings open due to fluctuations in the exchange rate and local supplier increases. However once bookings have opened we will honour the advertised package cost for each year. Changes may be made to package costs on an annual basis depending on circumstances.
Children under 6 (2-6 years of age) sharing a room with two adults and not asking for an extra bed will be charged 85% of the regular adult package cost. If they require an extra bed in the same room with two adults, they will be charged at the regular adult fare. Children aged 6 and over will be charged at the regular adult package cost.
Our Wild Heart of Italy Hosted Travel Experiences require a minimum of six (6) Tour Participants per Tour to operate. Silver Compass Tours reserves the right to cancel any Hosted Travel Experience in the event of minimum numbers (6 Tour Participants) not being reached. Silver Compass Tours additionally reserves the right to vary minimum numbers above or below the standard six (6) Tour Participants – these variations may be considered on a case by case basis and additional fees may apply.
If you have paid for your Wild Heart of Italy Hosted Travel Experience in full and need to cancel your participation due to circumstances beyond your control, we require at least two (2) months written notice to be able to refund your balance payment, less the 25% non-refundable deposit. Please see our Cancellations & Refunds policy for more details.
We keep a waitlist for interested guests to join a tour that has been oversubscribed. In the event of any cancellations, guests on the waitlist (in order of the request being received) will be notified of the opportunity to join the tour.
It is important to also note that there may be changes or alterations from time to time to tours or bookings that are out of our control due to third party supplier issues, or due to events beyond our control. However we will at all times endeavour to inform you in advance, as soon as we are made aware of any issues. If it is a material change, we will at all times try to ensure you have a suitable alternative available.
WHAT’S INCLUDED IN YOUR PACKAGE?
Our Wild Heart of Italy Hosted Travel Experience packages include: transfers to and from Rome from designated Tour Hotel; accommodation (with daily continental breakfast and free wifi); hosted travel experience through the Ciociaria food and wine region, accompanied by Australian Tour Manager & Ciociarian-dialect speaking Host; most meals unless otherwise indicated, including some meals with table wine (additional wine and beverages at own expense); orientation tour of home village; local guides, historic site and museum entry fees; all day-trips; all wine-tasting fees; any group donations required for contribution to official foundations of special Places of Interest; local driver, transport and all transfers within the itinerary.
WHAT’S NOT INCLUDED IN YOUR PACKAGE?
Your Wild Heart of Italy package cost does not include flights, travel insurance, medical insurance, relevant visas, or any additional personal expenses. While your package includes accommodation, it does not include any incidentals incurred for laundry, telephone calls, mini-bar etc.
Your package includes your return transfer to and from Rome, picking up from a designated Tour Hotel at a set time. Guests not staying at the venue will need to make their own way there. You will be returned as a group to the designated Tour Hotel in Rome at a set time on the final day of your Hosted Travel Experience. Onward transfers to hotels or airport are the responsibility of guests.
ARRIVALS AND DEPARTURES
We recommend you plan to arrive in Rome at least one day prior to the tour commencing and arrange onward transfers for one day after the tour.
While we do our best to try to meet all special and additional requests, we cannot guarantee nor do we warrant that any special requests relating to food, bookings, seating and any other requests you may make will be available. Please let us know in advance and we will try to accommodate you.
Please note that in regional Italy it is very difficult to cater for gluten-free dietary requests – while we will endeavour to assist you if you have serious allergies, you will need to monitor your own menu selections and dietary intake. For those who prefer not to eat gluten for personal reasons, you may be comforted in the knowledge that nearly all produce in Ciociaria is organic (and not genetically modified), and breads and pastas are being made with ancient grains that have been happily digested for thousands of years.
HEALTH AND MEDICAL ISSUES
You are fully responsible for ensuring you have made all enquiries for all Hosted Travel Experiences to ensure you are not at risk for any medical, health or mental health related issues. This includes but is not limited all food risks, fitness requirements and travel issues you may have or which may pose potential risk. You need to make your own enquiries and consult your medical professional prior to any travel or Hosted Travel Experience. A Medical Clearance from a registered medication practitioner confirming your fitness for participation may be required for persons wishing to join our Hosted Travel Experiences.
TOUR PARTICIPANT SAFETY & ENJOYMENT
Tour Participants will not be permitted to continue on our Hosted Travel Experiences, or be eligible for a refund, if in the opinion of the Silver Compass Tours Host and/or Tour Manager that the Tour Participant’s health or conduct is placing their own health, safety or that of others at risk, or is adversely affecting the enjoyment of other Tour Participants, for whatever cause.
VISAS AND TRAVEL DOCUMENTS
In some instances, visas may be required for travel. Please check to ensure you have the requisite visa, valid passport and entry requirements at the time of booking as we cannot be responsible for any issues related to your inability to travel or enter any country or zone as a result of your citizenship or other status. We have a third-party travel supplier who is happy to assist and advise you with your travel and visa requirements, but you are ultimately responsible for ensuring you obtain all necessary entry requirements and have a valid passport prior to travel.
To join any of our Hosted Travel Experiences, you will need appropriate travel insurance, including medical insurance, to cover the risks associated with any travel, cancellation, medical or health issues. We can recommend for simple and flexible travel insurance worldwide.
CHANGES AND ALTERATIONS
From time to time, our Wild Heart of Italy Hosted Travel Experiences may be altered or cancelled for reasons out of our control. We reserve the right to cancel, change or substitute any Hosted Travel Experience at any time due to external or third party supplier issues that may arise. If you do not want to accept the alternative Hosted Travel Experience for any reason, we will offer you a refund in accordance with Australian Consumer Law requirements.
At Silver Compass Tours, we really value your feedback. Following the completion of each Hosted Experience, we send out an email survey to gather our guests’ responses to help fine-tune and tailor our future Hosted Travel Experiences. These surveys are anonymous, and we appreciate the time you take in responding. Please also feel free to drop us a line anytime and say hello[at]silvercompasstours.com.au if you have any additional feedback for us.
We prefer to be made aware of any problems or concerns you may have while you are on tour with us, so we can take steps immediately to rectify the situation. You are very welcome to speak with us at any time during the tour, as instant feedback is greatly appreciated so we can ensure you have an enjoyable experience with us.
If you have a problem with a third-party supplier while on our Hosted Travel Experience, we ask that you alert your Tour Manager and/or Host regarding the issue immediately, so they can assist you with your dealings with the third-party service provider if needed.
We do our utmost to provide accurate information on our website, answer all your queries and ensure you enjoy our Hosted Travel Experiences. Sometimes though there may be instances where you feel your flights or accommodation, or another aspect of your Experience, did not match your initial expectations. Please note that Silver Compass Tours only facilitates the actual Hosted Travel Experience and related Services. If you are unhappy with your flight or flight seating, or there are issues with your accommodation such as level of cleanliness, food quality or room quality, it is best to take this up direct with the third-party service provider (the airline, hotel or restaurant) at the time of your complaint. Please refer to our full Terms of Service.
If you feel you have a more substantial complaint or issue that needs to be dealt with, please refer to our Complaints Handling Policy.
TERMS OF SERVICE
For our full business Terms & Conditions please read our Terms of Service.
Updated 23 November 2018