Bookings

Bookings

WILD HEART OF ITALY BOOKINGS PROCEDURE

Following your initial enquiry, you will receive an online Reservation Form relevant to the tour package and travel dates you are interested in. This form requires you to fill in the full contact details for the nominated contact person for your group, the dates you wish to travel and the number of guests in your group, contact details for all members of your group, any dietary requirements or existing medical condition details of all guests, as well as an outline of what is included (and not included) in your package and optional add-on tour packages to choose from.

PAYMENT, DEPOSIT, FEES AND CHARGES

We require an upfront and non-refundable AUD$500 reservation fee per person to secure your place on our Wild Heart of Italy Hosted Travel Experiences. This will be followed by an invoice for full balance payment including any add-on packages, which will be issued and payable six (6) months prior to your Hosted Travel Experience unless otherwise stated. There is a 25% non-refundable deposit on the total cost of your tour package (including add-ons), as we are subject to third-party supplier terms for all booking arrangements.

01. RESERVATION FEE
To reserve your place on one of our Wild Heart of Italy Hosted Travel Experiences, there is an AUD$500 reservation fee. Please note this reservation fee is non-refundable, however it is completely transferable to an alternative tour date in future. Spaces on our Hosted Travel Experiences are limited and subject to availability, and while we endeavour to accommodate all requests to participate in our individual tours, places are reserved on a first-come first-served basis and are secured with payment of the reservation fee.

02. FINAL BALANCE PAYMENT FOR TOUR PACKAGE AND PACKAGE ADD-ONS
You will be issued with an invoice for the remaining balance payment (minus reservation fee) for your total tour package and any package add-ons at least six (6) months prior to your Hosted Travel Experience. If this payment is not received within 30 days of invoice receipt, your reservation may be subject to cancellation.

Please note once you have paid in full, that 25% of the full balance payment (including reservation fee) will be considered as a non-refundable deposit due to third-party supplier booking arrangements. Your AUD$500 per person reservation fee however is able to be transferred to an alternative future tour date.

No booking or reservation for any Hosted Travel Experience is finalised until full balance payment is received and confirmed. If a payment has not been made by the date advised by us, your reservation may be cancelled.

03. PAYMENT PLANS
We have payment plan options available on request, which incur a 15% management fee.

CANCELLATION POLICY

If you have paid for your Wild Heart of Italy Hosted Travel Experience in full and need to cancel your participation due to circumstances beyond your control, we require at least two (2) months written notice to be able to refund your balance payment, less the 25% non-refundable deposit. Please see our Cancellations & Refunds policy for more details.

WHAT’S INCLUDED IN YOUR PACKAGE?

Our inclusive 8 day / 7 night Wild Heart of Italy hosted travel experience packages include 7 nights’ 5-star accommodation (a daily continental breakfast is included as well as free wifi) with private double bedroom apartment; an 8-day hosted and carefully curated itinerary; most meals including 7 set menu lunches and 6 set menu dinners with table wine inclusive at each setting (there are additionally two fine-dining options for 1x lunch and 1x dinner); Australian Tour Manager and Ciociarian Tour Host; all day-trips and guided sightseeing; local guides, historic site and museum entry fees; driver and transport; local guides; and transfers to and from Rome.

WHAT’S NOT INCLUDED?

Your Wild Heart of Italy package cost does not include flights, travel insurance, medical insurance, relevant visas, or any additional personal expenses.

AVAILABILITY

We keep a waitlist for interested guests to join a tour that has been oversubscribed. In the event of any cancellations, guests on the waitlist (in order of the request being received) will be notified of the opportunity to join the tour.

It is important to also note that there may be changes or alterations from time to time to tours or bookings that are out of our control due to third party supplier issues, or due to events beyond our control. However we will at all times endeavour to inform you in advance, as soon as we are made aware of any issues. If it is a material change, we will at all times try to ensure you have a suitable alternative available.

Special Requests: While we do our best to try to meet all special and additional requests, we cannot guarantee nor do we warrant that any special requests relating to food, bookings, seating and any other requests you may make will be available. Please let us know in advance and we will try to accommodate you.

HEALTH AND MEDICAL ISSUES

You are fully responsible for ensuring you have made all enquiries for all Hosted Travel Experiences to ensure you are not at risk for any medical or health related issues. This includes but is not limited all food risks, fitness requirements and travel issues you may have or which may pose potential risk. You need to make your own enquiries and consult your medical professional prior to any travel or Hosted Travel Experience.

VISAS AND TRAVEL DOCUMENTS

In some instances, visas may be required for travel. Please check to ensure you have the requisite visa, valid passport and entry requirements at the time of booking as we cannot be responsible for any issues related to your inability to travel or enter any country or zone as a result of your citizenship or other status. We have a third-party travel supplier who is happy to assist and advise you with your travel and visa requirements, but you are ultimately responsible for ensuring you obtain all necessary entry requirements and have a valid passport prior to travel.

TRAVEL INSURANCE

We recommend that you have appropriate travel insurance, including medical insurance, to cover the risks associated with any travel, cancellation, medical or health issues.

CHANGES AND ALTERATIONS

From time to time, our Wild Heart of Italy Hosted Travel Experiences may be altered or cancelled for reasons out of our control. We reserve the right to cancel, change or substitute any Hosted Travel Experience at any time due to external or third party supplier issues that may arise. If you do not want to accept the alternative Hosted Travel Experience for any reason, we will offer you a refund in accordance with Australian Consumer Law requirements.

Updated 01 May 2018