Following your initial enquiry, you will receive a Silver Compass Tours Reservation Form relevant to the tour package you are interested in. This form requires you to fill in the full contact details for the nominated contact person for your group, the dates you wish to travel and the number of guests in your group, as well as outlining what is included in your package and optional additional extras.
Once you have completed and returned the Reservations Form to firstname.lastname@example.org, you will be issued with an invoice for a 25% non-refundable deposit to secure your booking. Spaces on our Hosted Experiences are limited and subject to availability, please note that while we endeavour to accommodate all requests to participate in our individual tours, places are reserved on a first-come first-served basis and are secured with payment of the deposit.
At least six (6) weeks prior to your Experience, you will be issued with an invoice for the remaining balance payment which will be payable on receipt. If this payment is not received at least four (4) weeks prior to the Experience or otherwise stated, you may be subject to cancellation and forfeit the deposit. Please see our Cancellations & Refunds policy for more details.
PAYMENT, DEPOSIT, FEES AND CHARGES
We require an upfront and non-refundable deposit of 25% to secure your reservation at time of booking. The remainder and final payment is due and payable four (4) weeks prior to any Experience unless otherwise stated, and is payable on receipt of final invoice.
The full payment amount will be due and immediately payable for any bookings that are made with less than four (4) weeks prior to any Experience.
No booking or reservation for any Experience is finalised until full balance payment is received and confirmed. If a payment has not been made by the date advised by us, your booking may be cancelled and your deposit forfeited.
We keep a waitlist for interested guests to join a tour that has been oversubscribed. In the event of any cancellations, guests on the waitlist (in order of the request being received) will be notified of the opportunity to join the tour.
It is important to also note that there may be changes or alterations from time to time to tours or bookings that are out of our control due to third party supplier issues, or due to events beyond our control. However we will at all times endeavour to inform you in advance, as soon as we are made aware of any issues. If it is a material change, we will at all times try to ensure you have a suitable alternative available.
Special requests: While we do our best to try to meet all special and additional requests, we cannot guarantee nor do we warrant that any special requests relating to food, bookings, seating and any other requests you may make will be available. Please let us know in advance and we will try to accommodate you.