Cancellations & Refunds

Cancellations & Refunds

As we are subject to third-party supplier terms for all booking arrangements, the 25% booking deposit is non-refundable. Please see our Terms of Service for more information.

If you have paid for the Experience in full and need to cancel your participation due to circumstances beyond your control, we require at least six (6) weeks written notice to be able to refund your balance payment.

Any refund for medical or other reasons may be subject to the supplier’s terms and are otherwise at our sole discretion. We strongly recommend you take out travel insurance at the time of booking to cover any unforeseen events.

Refunds may, where indicated, include a deduction for fees and commissions and will include any GST. Any refund may be subject to exchange rate fluctuations and/or bank fees. We cannot accept responsibility for such additional fees or costs or any discrepancy in refunded amounts.

In some cases refund and cancellation policies may vary based on an individual tour operator, event or other third party individual refund and cancellation policy. We will notify you prior to any reservation or booking you may make in the event of any refund or cancellation policies that are different to our own.

All Experiences are generally non-transferrable, however in some cases it may be possible depending on any issues with third-party suppliers. Where possible, if required, we will endeavor to assist you on a case-by-case basis.

HEALTH AND MEDICAL ISSUES

You are fully responsible for ensuring you have made all enquiries for all Experiences to ensure you are not at risk for any medical or health related issues. This includes but is not limited all food risks, fitness requirements and travel issues you may have or which may pose potential risk. You need to make your own enquiries and consult your medical professional prior to any travel or Experience.

VISAS AND TRAVEL DOCUMENTS

In some instances, visas may be required for travel. Please check to ensure you have the requisite visa, valid passport and entry requirements at the time of booking as we cannot be responsible for any issues related to your inability to travel or enter any country or zone as a result of your citizenship or other status.

We have a third-party travel supplier who is happy to assist and advise you with your travel and visa requirements, but you are ultimately responsible for ensuring you obtain all necessary entry requirements and have a valid passport prior to travel.

TRAVEL INSURANCE

We recommend that you have appropriate travel, including medical insurance, to cover the risks associated with any travel, cancellation, medical or health issues. Our third-party travel supplier is more than happy to help you arrange appropriate travel insurance at your request.

CHANGES AND ALTERATIONS

From time to time, Experiences may be altered or cancelled for reasons out of our control. We reserve the right to cancel, change or substitute any Experience at any time due to external or third party supplier issues that may arise. If you do not want to accept the alternative Experience for any reason, we will offer you a refund in accordance with Australian Consumer Law requirements.