Cancellations & Refunds

Cancellations & Refunds

If you have paid for your Hosted Travel Experience in full and need to cancel your participation due to circumstances beyond your control, we require at least two (2) months written notice to be able to refund your balance payment.

As we are subject to third-party supplier terms for all booking arrangements, 25% (including reservation fee) of your total tour package cost is considered as a non-refundable deposit, due to third-party supplier booking arrangements. However your reservation fee is completely transferable to an alternative future tour date. Please see our Terms of Service for more information.

Any refund for medical or other reasons may be subject to the supplier’s terms and are otherwise at our sole discretion. We strongly recommend you take out travel insurance at the time of booking to cover any unforeseen events.

Refunds may, where indicated, include a deduction for fees and commissions and will include any GST. Any refund may be subject to exchange rate fluctuations and/or bank fees. We cannot accept responsibility for such additional fees or costs or any discrepancy in refunded amounts.

In some cases refund and cancellation policies may vary based on an individual tour operator, event or other third party individual refund and cancellation policy. We will notify you prior to any reservation or booking you may make in the event of any refund or cancellation policies that are different to our own.

All Hosted Travel Experiences are generally non-transferable, however in some cases it may be possible depending on any issues with third-party suppliers. Where possible, if required, we will endeavor to assist you on a case-by-case basis.

Updated 01 May 2018